Breakdown repair

What happens when you call

1. You describe the fault to someone who understands it. The call is taken by an engineer, not a call centre. We ask for the make, model and what the machine is doing, because that determines what goes in the vehicle. 2. We tell you when. A time, not a promise to revert. If we cannot reach you that day, you hear that on the call, so you can make the arrangements a department has to make when a machine is down. 3. Diagnosis on site. The engineer works on the equipment in front of you, with the technician or the sister who uses it. A surprising number of calls end here, because the fault is a setting, a supply issue, or an accessory rather than the machine. 4. A quotation before any parts work begins. Part, price, lead time. Nothing is ordered or fitted before you have approved it. 5. A signed service report. Fault found, work done, parts replaced, condition on handover. It goes into the equipment history sheet, which is what an audit will ask for two years from now.

What we repair

Twenty-four years of contracts across ICU, theatre, imaging, laboratory and ward equipment. The equipment pages list the machines by department, along with what typically fails on each.

We work on equipment regardless of who supplied it. Most of the equipment we maintain was bought from someone else, often a manufacturer whose own service presence in Gujarat ended years ago.

On site or in the workshop

On site covers the majority of calls: monitors, pumps, ventilators, suction units, OT lights, cautery units, autoclaves, centrifuges, warmers and the daily failures of ward equipment. Nothing leaves the hospital that does not need to.

At the Ahmedabad workshop we handle what needs a bench and instruments: board-level repair, motor and handpiece rewinding, orthopaedic power-tool overhaul, OT table hydraulics and column work, and any repair that should be run under load for a period before it is returned to a clinical area.

Equipment moved to the workshop is collected, logged, and returned installed and tested. It is not handed back at a counter.

Spare parts, stated honestly

Parts come from three places: manufacturer channels, the refurbished market, and repair of the existing assembly. Which one applies depends on the age of the machine and what the manufacturer still supports.

Current equipment from a manufacturer with an Indian presence is usually a few days. Discontinued models take longer and sometimes end in a recommendation to replace rather than repair. We give you that assessment early, in writing, because a hospital cannot plan around an open-ended wait.

Coverage

Ahmedabad and Gandhinagar are served directly from our office and workshop. Work runs across India. Our contracts and repair history cover institutions from Kutch and Banaskantha to Valsad, the Dangs and the tribal belt, largely through the district health system and the ORET programme.